Privacy Policy

1 Information We Collect

When you contact us, submit an enquiry, book a service, or use our website, we may collect information such as:

• Name
• Email address
• Phone or WhatsApp number
• Country of residence
• City or location in India
• Address, where required
• Preferred contact method
• Service requirements and preferences
• Travel details, where applicable
• Property-related information, where applicable
• Information about family members or relatives when required to provide a service
• Documents or information you voluntarily provide for government documentation, visa, immigration, or other services
• Payment and transaction information, where applicable

We may also automatically collect limited technical information such as your IP address, browser type, device information, pages visited, and website usage information.

2 Services Covered

This Privacy Policy applies to information collected in connection with all NRI Service Desk services, including:

• Property Management
• Elderly Care and Wellness Visits
• Travel Companion
• Government Documentation Assistance
• Visa & Immigration Assistance
• Housekeeping Services
• Event Management
• Travel Services
• Other services or assistance offered through NRI Service Desk

The information we request will depend on the service you choose.

3 How We Use Your Information

We use your information to:

• Respond to your enquiries and requests
• Contact you regarding your requested service
• Understand your requirements
• Arrange and coordinate services
• Schedule calls, visits, appointments, or other services
• Coordinate with relevant service professionals and local service providers
• Process payments, where applicable
• Provide customer support
• Send important service-related updates
• Improve our website and services
• Maintain business and service records
• Prevent fraud, misuse, and security issues
• Comply with applicable laws and legal requirements

Where permitted and where you have provided the required consent, we may also use your contact information to send promotional or marketing communications.

4 How We Share Your Information

We do not sell your personal information.

To provide the services you request, we may share relevant information with trusted third parties, service professionals, or local service providers involved in fulfilling your request.

For example, depending on the service you request, this may include:

• Property management personnel
• Care or wellness professionals
• Travel or transportation providers
• Government documentation professionals
• Visa or immigration service providers
• Housekeeping personnel
• Event service providers
• Courier or delivery providers
• Payment processors
• Technology, hosting, communication, and customer-support providers

We share only the information reasonably necessary to provide or coordinate the requested service.

We may also disclose information where required by law, regulation, court order, or government authority.

5 Communication

When you submit an enquiry or request a service, we may contact you using the information you provide.

Depending on your preference, we may contact you through:

• Phone
• WhatsApp
• Email

Service-related communications may continue where necessary to respond to or fulfil your request.

6 Marketing Communications

If you have opted to receive marketing communications, we may send you information about NRI Service Desk services, updates, offers, or useful information.

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not affect important communications relating to a service you have requested.

7 Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Make the website function properly
• Understand how visitors use our website
• Improve website performance and user experience
• Measure website traffic
• Understand the effectiveness of our marketing activities
• Maintain website security

We may use third-party analytics and technology services for these purposes.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8 Information About Other People

You may provide us with information about another person, such as a parent, grandparent, family member, property owner, or person receiving a service.

Please ensure that you are authorised to provide their information and request services on their behalf.

We will use such information only for the relevant service or other lawful purposes.

9 Documents and Sensitive Information

Some services may require supporting documents or additional information.

For example, government documentation, visa and immigration assistance, property services, or other specialised services may require identification, address information, property documents, family records, or similar supporting documents.

Please provide only the documents and information necessary for the service you are requesting.

We will use such information for the relevant service and take reasonable measures to protect it.

10 Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Please avoid sending unnecessary personal or sensitive information through unsecured communication channels.

11 How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Respond to enquiries
• Maintain business and transaction records
• Resolve disputes
• Meet legal, accounting, or regulatory requirements
• Protect our legal rights and interests

When information is no longer required, we will take reasonable steps to securely delete or dispose of it, subject to applicable legal requirements.

12 Your Privacy Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related question or complaint

To exercise these rights, please contact us using the details below.

13 International Customers

NRI Service Desk serves customers living in India and other countries, including the United States, Canada, and the Middle East.

Your information may therefore be processed or accessed in India or other countries where we or our service providers operate.

We take reasonable measures to handle personal information in accordance with applicable data protection requirements.

14 Third-Party Websites

Our website may contain links to third-party websites or services.

NRI Service Desk is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

15 Children's Privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information directly from children unless it is necessary for a requested service and provided by or with the involvement of a parent, guardian, or authorised person.

16 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable laws.

Any updates will be posted on this page, along with the revised “Effective Date.”

We encourage you to review this Privacy Policy periodically.

17 Contact Us

If you have any questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related concern, please contact us:

We will review and respond to privacy-related requests in accordance with applicable law.